This privacy policy relates to your interaction with and usage of this website. For the purposes of the General Data Protection Regulation (GDPR) compliance, the data controller and data processor is:

Gita Singh Therapy Services, (We)
The Natural Health Centre, Radbrook Green, Bank Farm Rd, Shrewsbury SY3 6DU, United Kingdom

This privacy policy explains how I, Gita Singh (MBACP), collect, use, and protect your personal information in line with UK data protection law (GDPR).

I take your privacy seriously and will only use your personal data for the purposes of providing a safe, ethical counselling service.

This policy is effective from: 1st November 2025.

Information we may collect from you

When you contact me or begin counselling, I may collect:

  • Your name and contact details (phone number, email address, home address)
  • Emergency contact details
  • Relevant personal information you share with me as part of our work together (for example, your experiences, health-related information, or life circumstances)

    Why do I collect this information?

    I collect and store information in order to:

    • Contact you about appointments
    • Provide a safe and effective counselling service
    • Meet professional requirements set by the BACP
    • Fulfil my legal and safeguarding responsibilities

    The lawful basis for holding and using this data is contract (our counselling agreement) and legitimate interest (providing safe therapeutic practice).

     

    How is information stored?

    • Paper notes are kept securely in a locked cabinet.
    • Digital records (emails, phone numbers) are stored securely on password-protected devices.
    • Only I have access to your information.

     

    How long is information kept?

    • Counselling notes are kept for up to 7 years after our work ends (in line with professional guidance) and then securely destroyed.
    • Contact details will be deleted once they are no longer needed.

    Confidentiality

    Everything you share in counselling is confidential, with the following exceptions:

    • If there is a risk of serious harm to yourself or others
    • If required by law (e.g. a court order, terrorism, or money laundering)
    • In supervision (your identity is protected; supervision is a professional requirement to ensure safe practice)

    If I ever needed to break confidentiality, I would aim to discuss this with you first whenever possible.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    How we use cookies

    We use traffic log cookies (Such as Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Cookies used on our websites

    We use cookies on this website, you can find a list of cookies in the consent pop up.

     

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

     

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    Whenever you are asked to fill in a form on the website, you will have the opportunity to tick or check a box to indicate that you consent to the information you provide being used by us for our own marketing and communication purposes.

    If you agree to us using your personal information for direct marketing purposes, you may change your mind at any time and let us know by:

    • Writing to me at The Natural Health Centre, Radbrook Green, Bank Farm Rd, Shrewsbury, SY3 6DU, United Kingdom.
    • Telephoning me on +44 (0)7544 815601
    • Emailing me at gita@gitasinghtherapy.uk
    • Clicking ‘unsubscribe’ on any email marketing we may send to you

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

     

    Third Parties

    We use third parties to host our website. We may use third parties to send email marketing from whitelisted servers. We satisfy ourselves that these third parties have systems and procedures in place to protect your personal data and are compliant with the requirements of the GDPR or operate under accepted Privacy Shields or European Commission Agreements if they are located outside of the EEA.

    Please contact us if you would like details of these third parties.

     

    How to request a copy of the data we store:

    You may request details of personal information which we hold about you. If you would like a copy of the information held on you, you can request this by:

    • Writing to me at The Natural Health Centre, Radbrook Green, Bank Farm Rd, Shrewsbury, SY3 6DU, United Kingdom.
    • Telephoning me on +44 (0)7544 815601
    • Emailing me at gita@gitasinghtherapy.uk

    If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible, at the above address.

    We will promptly correct any information found to be incorrect. You may also request that we delete all information we hold about you, except for that which we are legally obliged to retain.

    A copy of our full GDPR policy is available in request.

    If you are not satisfied with my response, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk.